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Overall rating
Overall rating of your tour:
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1
Overall rating comment
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Incidents
Where there any serious accidents, complaints from guests or big deviations from the planned program?
Yes
No
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Product
Tour and program
Did the tour and program match the expectations of the guests?
5
4
3
2
1
Tour and program comment
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Operational sheet (draaiboek)
How do you rate the quality of the operational sheet (draaiboek)?
5
4
3
2
1
Operational sheet comment
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Bike daily route notes
How do you rate the quality of the bike daily route notes (if applicable)?
5
4
3
2
1
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Ride with GPS
How do you rate the quality of the Ride With GPS?
5
4
3
2
1
Comment Ride with GPS
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Updates
Did you receive all needed information in time?
5
4
3
2
1
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Inclusions
How do you rate the organization of inclusions?
5
4
3
2
1
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Additional remarks & feedback for product improvement
Realisatie
Bikes
Did the bikes match the expectation of the guest?
5
4
3
2
1
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Quality Bikes
How do you rate the quality of the bikes?
5
4
3
2
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Logistic list
Did you receive the logistics list (which bike to swap) in time, so you could prepare?
5
4
3
2
1
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Guest supplies
How did the guest rate the other supplies? For example: phone holder, city maps, water bottle, emergency note
5
4
3
2
1
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Delivery
Was the delivery of bikes, tour guide and guest supplies complete and on time?
5
4
3
2
1
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Additional remarks & feedback for Realisatie improvement
Mienskip
Ship
Did the ship and its facilities match the expectation of the guest?
5
4
3
2
1
Comment ship
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Nautical crew
How do you rate the cooperation with the nautical crew?
5
4
3
2
1
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Tour guide colleague
How do you rate the cooperation with your tour guide colleague (if applicable)?
5
4
3
2
1
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Food and beverage
How do you rate the quality of the food and beverage on board?
5
4
3
2
1
Comment food and beverage
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Additional remarks, suggestions for Mienskip improvement
To finalize
Are there any other points you would like to bring up with us?
Do you have any suggestions to improve future tours?
Are there any other questions you want to ask someone from BBT?
If you feel like you cannot discuss your topic with somebody at BBT, there is also ‘De Externe Vertrouwenspersoon’ via
+31 85 020 2975
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